LastPass provides a lot of support resources that any user can take advantage of. It’s not all doom and gloom for free users though. Users on the Personal or Family plan can contact the support team by phone but not email, while users on the Business plan can contact through both channels. Premium users can contact the platform’s support team through email or telephone, but accessibility depends on what premium plan you subscribe to. LastPass offers direct customer support to premium users but not free users. The free and premium tiers of LastPass don’t have much difference in performance and usability. The app may become slow to load and switching between different features take more time.

You may observe a lag in LastPass’s performance if you store too many credentials, think hundreds to thousands.

Passwords you save on your LastPass vault autofill when you enter a relevant account login page on your web browser. Afterward, you can join multiple pieces of information to build a profile. You can also add other types of sensitive information like secure notes, Social Security numbers, credit/debit card numbers, and routing numbers. Once you create your vault, you're free to add as many passwords to it as you want. This password manager always ranks highly when it comes to ease of use.

LastPass offers solid performance across its web interface and mobile apps. If you’re on the free plan, you can only use LastPass on one device, so you’ll have to choose whether it’s your PC or mobile phone. You can access LastPass through the web interface, mobile app (iOS and Android), or desktop app (Windows, macOS, and Linux).

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